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Letter from Dr. Lee

Dear Valued Patients and Families,

     I am writing this letter in hopes that I can express what it is that I want most for our practice and our patients.  Perhaps, through this letter, I can convey to you our goals as your pediatric dentists.   

     As I think back to my graduation in 1998, I remember how excited I was to finally become a pediatric dentist.  My primary goals in my early years of practicing were to learn as much as possible about serving children and their families effectively.  Although I enjoyed working as a pediatric dentist, I found that in many of the places I worked, I wasn't allowed to practice the way I wanted.  Some offices were heavily dominated with patients on HMO/PPO plans that either limited or dictated the way that I practiced.  Their focus was oftentimes more on patient volume than quality care.  I was sometimes forced to complete treatment under certain time restrictions, despite the fact that children usually have their own schedules.  The goal in some of these practices was to "just get the job done", regardless of how the child was reacting.  I never felt good when a child left the office terrified to ever come back to the dentist again. 

     Early in my career, I realized that I did not want to practice this way.  As a child, I was afraid to go to the dentist.  Now as an adult, I still harbor a bit of apprehension when going to the dentist!  I will be the first dentist to admit that dentistry can be very difficult.  I have numerous friends and family who avoid the dentist due to bad childhood experiences.  Therefore, I have realized that our work as pediatric dentists is insignificant if our patients grow up never seeking dental care again.

     Today, as the owner of Irvine Children's Dentistry, I can honestly say that I love the way our staff and doctors practice dentistry.  The most rewarding thing about my job is turning a frightened, apprehensive child into a patient who loves to come see us.  One of our parents said to me, "My child wanted to come to the dentist on his birthday because he loves it here so much."  This statement was just about the best compliment our practice could ever receive.

     Our office rarely does any marketing.  We have grown because our families see the value in our services and they tell their friends about us.  All of our dental assistants are Registered Dental Assistants (RDA's) and have been with our practice for over 10 years.  I do not hire inexperienced or unlicensed staff in order to save money.  My best achievement in building this practice was retaining staff who are hard working and truly love children.  All of our staff and doctors believe in the golden rule "Treat others as you would like to be treated."  I am very proud of our practice.  My associate Dr. Chand is wonderful and one of the best people I know.  Both Dr. Chand and I strive to be the kind of doctors that our families deserve.  We want our parents to feel comfortable about calling us at any time for any questions or concerns, and we want to address these concerns promptly.  We want to educate our families so that our child patients grow up cavity free.  We want your children to feel positive about going to the dentist so that they grow up to be adults who seek out regular dental care.  We want to serve you the best way that we can, and we are humbled and thankful that you have chosen us to care for your children, your most precious assets in the world.

Sincerely,

Dr. Clara Lee